Shipping and Returns Policy
We value your business and strive to ensure that your transaction is pleasant and satisfying. If for any reason your transaction does not meet this standard, let us work with you to make it right.
If you are dissatisfied with your purchase, email us immediately - within 24 hours of receipt. You may exchange merchandise at no extra cost for an item of comparable price or for a store credit toward a future purchase. Store credits must be used within 180 days.
Some Reasons for Refunds
Shipped Wrong Item. If we inadvertently ship the wrong item, we will correct the error at no cost to you. If we do not have the right item, we will offer a substitute or fully refund your transaction. Return it and we will ship the second item to you at no charge.
Significantly Not As Described. When you order blue and get yellow, your item is significantly not as described. When your order says six foot flags and you get eight foot flags, your item is significantly not as described. If we err in a product's description, we'll replace it or refund the product's cost. Return it and we will ship a replacement item to you at no charge.
Color. Color is subjective and "reads" differently depending on your computer or mobile screen. We show the correct color as best we can, but the color on your screen is not a perfect reproduction.
When you email us with a reasonable request for an exchange, refund or store credit, we will give you a return authorization number. You must then return the item in its original condition within 7 days. Package the item to withstand damage and ship via any method that allows online tracking or delivery confirmation. Put the order number on the outside of the package. US Postal Service, UPS and FedEx, among others, provide tracking services. You are responsible for return shipping. Items valued at more than $50 should be insured. Signature receipt is required on items valued at over $250. If an item is returned to us without authorization, it is returned to the buyer at his expense.
After receiving and inspecting the returned merchandise to determine that it is in the original shipped condition, we will process your request immediately. Exchanges, credits and refunds will be shipped within 3 business days.
We do not accept returns without authorization. We do not accept returned merchandise that has been worn, soiled, altered or damaged. We do not accept returned merchandise that is out of our inventory for more than 14 days. We do not accept returned custom items. We do not accept returned garments when the tags have been removed. We do not refund shipping, and we add our shipping costs to you.
When a buyer cannot comply with our terms or conditions, we may, solely at our discretion, grant a refund less a 20% restocking fee.
Your bid or purchase offer is a binding contract adjudicable in the District of Columbia. By bidding on our auctions or ordering merchandise from us, you affirm that you have read and agree to our terms and conditions for merchandise returns. Feel free to contact us with questions or concerns. You may reach us by using the "Contact Us" page.